Why focusing on the consumer experience pays off for healthcare systems

Health systems that deliver a frictionless consumer experience see results in staff efficiencies, financial performance improvement and increased family loyalty.

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The learning objectives of this webinar:

Learn why moving beyond patient journey mapping across consumers, patients, providers and the broader health system leads to a better digital transformation outcome with measurable and proven results. 

Review a comparison between current healthcare architectures and learn why healthcare consulting firms and startups are leaning into a decoupled data architecture designed to speed healthcare innovation centered around a single consumer. 

See examples of how a digital redesign of accessing care can yield better financial outcomes, stronger loyalty, and can have consumers complete automated desk activities resulting in more efficiency of staff.

Understand how to deliver a digital transformation roadmap with effective governance to align and motivate your organization, regardless of your current digital transformation stage.

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